Visitor information

Terms and Conditions

By submitting a booking request, you confirm that the information provided is accurate and that you are authorized to make the request for everyone in your group. A request is not confirmed until our team has checked availability and sent confirmation.

Prices and payment

Any prices shown on this website are estimates unless stated otherwise. The final price, inclusions, pickup arrangements and payment method will be confirmed by our team before the tour. No payment is collected through this website.

Tour arrangements

Departure times, routes, boat arrangements and pickup availability must be confirmed with our team. Activities may be adjusted, delayed or cancelled when weather, river conditions, operational issues or safety concerns require it. Wildlife sightings are not guaranteed.

Guest responsibilities

Guests must arrive at the confirmed time, follow the crew’s safety instructions and share relevant accessibility, health or age information before the tour. Children must be accompanied and supervised by a responsible adult.

Changes and cancellations

Cancellation, refund and rescheduling requests are handled under our Cancellation Policy. Contact us as soon as possible if you need to change your plans.

Contact

Please contact us using the details on our Contact & Booking page if you have questions about these terms or your reservation.